Terms of Service

These terms apply to this website, public CMS content, contact forms, admin or protected surfaces we operate, proposals, consultations, and service engagements unless a separate signed agreement, order form, or statement of work applies.

By using the website, submitting information, accessing a protected surface, or requesting services, you agree to use the service lawfully and to provide accurate information. If there is a conflict between these website terms and a signed agreement, the signed agreement will control for that engagement.

Website content is provided for general information about our services and capabilities. It is not a binding offer, warranty, technical specification, or legal, financial, medical, or regulatory advice.

We may update, remove, or correct website content at any time. We try to keep the website available, but we do not guarantee uninterrupted access, error free operation, or compatibility with every device, browser, or network.

Service descriptions, timelines, prices, feature examples, and delivery estimates are indicative until confirmed in writing. A project begins only when the agreed commercial, scope, access, and payment conditions are met.

Changes in scope, dependencies, integrations, content, compliance requirements, or client approvals may affect delivery time, fees, and responsibilities. Material changes should be recorded in writing.

Clients are responsible for providing accurate requirements, timely approvals, authorised credentials, lawful content, licensed media, valid business information, and any notices or consents needed for their users, customers, employees, or students.

Clients must not provide personal data, confidential information, production credentials, or regulated information unless it is needed for the engagement and appropriate safeguards have been agreed.

You must not use the website, contact channels, CMS media, admin access, APIs, or hosted product surfaces for unlawful, infringing, malicious, deceptive, abusive, hateful, sexually exploitative, privacy-invasive, or harmful activity.

You must not attempt unauthorised access, credential sharing, vulnerability exploitation, malware activity, spam, abusive scraping, denial of service activity, or any action that disrupts website, API, admin, hosting, or client system availability.

We may remove content, suspend access, block requests, preserve evidence, notify affected parties, or cooperate with lawful authorities where necessary to protect users, systems, clients, and legal rights.

Illume retains ownership of its pre-existing tools, templates, frameworks, code patterns, design systems, processes, documentation, know-how, and internal assets. Client-specific deliverables are assigned or licensed only as stated in the applicable written agreement.

Unless agreed otherwise, unpaid work, proposals, prototypes, rejected concepts, reusable components, and internal methods remain the property of Illume. Clients remain responsible for rights in content, datasets, images, trademarks, and third-party materials they supply.

Fees, taxes, payment schedules, milestones, deposits, retainers, and expense reimbursement are governed by the applicable proposal, invoice, or written agreement. Payments must be made by the due date stated in the invoice or agreement.

Each party should protect confidential information received for an engagement and use it only for the agreed purpose. These terms are governed by the laws of India, with courts in Kolkata, West Bengal having jurisdiction unless a signed agreement states a different forum.

For questions about these terms, email contact@illumeai.in.