Grievance Redressal Policy

Send grievances to contact@illumeai.in with your name, contact details, the affected page or service, relevant screenshots or references, and the relief requested.

Privacy grievances should use the subject Privacy Grievance so they can be routed to the appropriate internal owner.

Illume will acknowledge grievances, review the available facts, request clarification where needed, and respond with an outcome or next step within applicable legal and contractual timelines.

Urgent security or data protection matters are prioritized for containment and risk assessment.